FAQs

Customer Questions

How to place an order?

Click the Buy Now button placed on the adorable mug page you wanted to buy. You will be redirected to amazon.com/productpage. You can place your order on Amazon's page.

How long will it take for my mug to be delivered?

Hopefully, the time of delivery will be various, it depends on the complexity of the mug's design. However, the standardized time of delivery is within 5-7 business days of ordering.

How to track my ordered mug?

You can find out your order status on the shipping page through your Amazon's account.

How if the mug I received is broken?

Don't worry! We have learned that if someone doesn't take good care of the package, mugs can be broken in transit since they are ceramic. However, we always try and have been satisfying our customers from time to time, so we provide you with customer care for this situation. Please kindly click this link and give your order information including your order ID through the question box looked like the picture below. We will be in touch with you as soon as possible (max. 1x24 business hour).

How if I haven't received my mugs?

Shipping is quite upsetting sometimes. We have planned to receive our mug for an occasion, but the mug takes more time than it should be. We hope you don’t hesitate to check to the courier using your tracking number before contacting us. However, we always try and have been satisfying our customers from time to time, so we provide you with customer care for this situation. Please kindly click this link and give your order information including your order ID through the question box looked like the picture below. We will be in touch with you as soon as possible (max. 1x24 working hour).